GENERAL TERMS AND CONDITIONS OF PROMOTION LOTTERY

OPINELLO
I.  Name of Promotion Lottery.

1.1. This promotion lottery, hereinafter the Lottery, is known as „Opinello – refund for purchases”

1.2. Definitions:
  1. Lottery – this promotion lottery known as „Opinello – refund for purchases”;
  2. General Terms and Conditions – these general terms and conditions of the Lottery;
  3. Opinello System (hereinafter also “Opinello”) – an IT system for gathering and analysing clients’ feedback on the quality of customer service, services and products in entities that are members of the Opinello system (including in particular but not limited to: shops, restaurants, bars, pubs, repair shops and other entities that offer goods) all over Poland;
  4. Code – an alphanumeric code that enables users to access the Opinello System. The access code to enter the Opinello System is printed at the back of each receipt or delivered with other documents (including but not limited to service orders, e-mails, etc.) given or sent to clients by the Entities (as described in more detail under (f)) which are Partners of the Opinello System. Participants who receive VAT Invoices can receive a Replacement Proof of Purchase at the Entity’s VAT invoices issue point; such a Replacement Proof of Purchase will bear the stamp of the point of sale, the date and the Code transcribed from the receipt. The Partner of the Opinello System is responsible for the issue or the dispatch of the Codes.
  5. Entry Number – a unique alphanumeric number assigned to each entry on the basis of the Code.
  6. Partner of the Opinello System (hereinafter also the “Partner”) – any legal entity that offers goods or services in Poland (such as a shop, restaurant, or service provider) that takes advantage of the Opinello system pursuant to a separate agreement or pursuant to an indirect agreement, is a Partner participating in the Opinello System; the Partner may have one or several Entities where Participants may purchase goods or services that make them eligible for taking part in the Lottery.
  7. Participant – a person who meets the eligibility criteria set out in item 4.1. of the General Terms and Conditions;
  8. Client – a person who purchases goods or services at the Partner’s outlet;
  9. Winner – a person who sent an Entry in keeping with the General Terms and Conditions of the Lottery and whose Entry has been drawn in any draw (the daily draw or the main draw);
  10. Entry – an action taken to join the Lottery via the Internet website at www.opinello.com, by accepting these Terms and Conditions, giving consent to the processing of personal data, completing a survey, giving one’s personal details and registering the Code printed at the back of the proof of purchase and received while making a purchase;
  11. Prizes – Prizes - 1st, 2nd, and 3rd Prize and additional prizes indicated in point 13.1 of Terms and Conditions;;


1.3.  The purpose of the Lottery is to gather the Clients’ opinion and feedback via the Opinello IT system; in exchange, the Lottery Participants have an opportunity to win Prizes.

1.4. The purchases of alcoholic beverages, including beer within the meaning of the Education for Sobriety and Alcoholism Prevention Act of 26 October 1982 (Polish Journal of Laws of 2016, item 487, consolidated text), and the purchases of tobacco products within the meaning of the Protection of Health from the Effect of Tobacco and Tobacco Products Use Act of 9 November 1995 (Polish Journal of Laws of 2015, item 298, consolidated text) are excluded from the Lottery.

II. Name of Lottery Promoter.

2.1. The Lottery is held by OPINELLO Sp. z o.o., a limited liability company with its registered office in Wrocław, Poland (54-618) at ul. Przedświt 11/1, entered into the Register of Entrepreneurs kept by the District Court for Wrocław Fabryczna in Wrocław, the 9th Commercial Division of the National Court Register under the number KRS 0000627584.
 
III. Name of Permitting Authority.

3.1. The permission to hold the Lottery called “Opinello - refund for purchases” was given by the Head of the Customs Chamber in Wrocław.
       
IV. Rules of Promotion Lottery Conduct.

4.1. The Lottery is open to any private individual aged 18 years or over, who has full legal capacity or who has a mailing address in Poland, who purchases products or services at the outlets of the Opinello System Partners as a consumer within the meaning of Article 221 of the Polish Civil Code, that is a private individual who takes a legal act not directly relating to his/ her business or professional activity (hereinafter referred to as the “Participant”) and who meets the eligibility criteria set out herein. Individuals who attained 13 years of age (individuals with limited legal capacity) may participate in the Lottery only upon obtaining permission from their statutory representative. Employees of OPINELLO Sp. z o.o., employees of the Opinello System Operator and individuals involved in the organisation and the course of the lottery, as well as their spouses, parents, siblings, descendants and persons related by adoption, step son, step daughter, son-in-law, daughter-in-law, step father, step mother and in-laws must not take part in the Lottery.

4.2. By joining the Lottery, the Participant confirms that s/he has read and accepted the Lottery Rules. The Participant agrees to adhere to the rules set out in these General Terms and Conditions and confirms that s/he meets the eligibility criteria.

4.3. The personal details of the Participants who are the Lottery Winners are collected and processed on terms and conditions set out in the Personal Data Protection Act of 29 August 1997 (Polish Journal of Laws of 2002, No. 101, item 926, consolidated text). The personal data provided by the Participants are administered by OPINELLO Sp. z o.o. with its registered office in Wrocław, Poland (54-618) at ul. Przedświt 11/1 who is the Personal Data Controller. The Lottery Participant consents to the processing of his/ her personal data by OPINELLO Sp. z o.o. for purposes relating to the organisation of the Lottery, handing over the Prizes, and performing other duties arising from these General Terms and Conditions. The Lottery Participant may give consent to the processing of his/ her personal data for marketing purposes by the Data Controller. The Lottery Participant may get access to his/ her personal data at any time and request that they be corrected. The personal data are provided on a voluntary basis; however, failure to provide personal data makes it impossible to join the Lottery. Furthermore, the Lottery Participants may agree, in writing, to receiving electronic information from the Data Controller and they may also consent that the Lottery Promoter disclose their personal data, their image and voice for advertising- and marketing purposes via mass media or electronic means of communication. If they give such consent, they shall not be eligible for compensation on that account.

4.4. In order to take advantage of the opportunity to win Prizes in the Lottery, the Participant is required to:
  1. read the Lottery Rules set out in the Lottery General Terms and Conditions,
  2. purchase any product or any service at any price at any commercial entity that is a Partner of OPINELLO Sp. z o.o. between 10 April 2017 and 1 October 2017, Monday to Sunday, collect the Code and retain a proof of purchase,
  3. make a free of charge Entry to the Lottery within 7 days as of the date of purchase or date of service, however, not later than by 08 October 2017, on the opinello.com website by entering the access code printed on the back of the receipt, giving his/ her personal data and giving his/ her opinion on the customer experience relating to the purchase and product as part of studies performed by the Lottery Promoter to support the Opinello System Partners in their efforts to improve the customer service quality. Entries may be made twenty-four hours a day during the Lottery Term, that is from 00:00:00 on 10 April 2017 until 23:59:59 on 8 October 2017, where the purchase date must not be later than the entry date.
  4. accept these General Terms and Conditions of the Lottery on the opinello.com website and confirm that he/she is eligible to take part in this Lottery, i.e. that he or she meets that criteria referred to in these General Terms and Conditions and agree to the processing of their personal data in relation to the studies of customer experience relating to purchases and products performed by the Lottery Promoter to support the Opinello System Partners in their efforts to improve the customer service quality.
  5. give all the required data to confirm that he/ she has purchased goods or services at the outlet of the Opinello System Partner;
  6. give an e-mail address or phone number to receive a link activating the survey (or an access code) that the Participant will click (or enter the access code) in order to start the survey;
  7. complete the survey concerning the Participant’s experience as a customer of a given Partner participating in the Opinello System, where the Participant has purchased a product or ordered a service; upon completing the survey, the Participant needs to press the key “Finish the survey”; each transaction may be evaluated only once and an entity may be evaluated by the Participant no more frequently than once every 24 hours;
  8. During the period from 10 April 2017 until 28 December 2017, the Participant is required to retain the original proof of purchasing the goods or services (or the Replacement Proof of Purchase in the case of VAT invoices) or any other document provided by the Partner who was evaluated in the survey.
  9. The lottery's organizer may get in touch with the Participant using the details provided by that Participant (point 4.4 f) in relation to the stated opinion.

4.5. An incomplete or incorrect Entry to the Lottery is considered invalid.

4.6. In order to complete the survey, the Participant may take advantage of the technical assistance provided by the Opinello System Operator; to do so, Participant may use the chat functionality at www.opinello.com, send an e-mail at support@opinello.com or call the number listed at www.opinello.com from 9:00am to 9:00pm on any weekday, Monday to Friday, except for public holidays.

4.7. Each Participant may give one opinion on one Partner per day (e.g. Participants may give their opinion on two different shops within one network but they may not give two opinions on the same shop). One opinion opinion authorizes to one lottery application enabling to qualify for the 1st and 2nd prize draws and additional prize draws. All correct Entries to the Lottery submitted during the month preceding the draw take part in the draws of 2nd level Prizes (during the final month of the Lottery, entries for both September and October 2017 are considered). In order to take part in the draw of the 3rd-level prize – the main prize, the Participant must send at least one opinion from the date of the first entry until 08 October 2017 (using an e-mail address or a phone number – the comments for the final month include comments made in September and October 2017) concerning a given retail chain. Each Entry sent by the Participant on a given day is one chance to win a prize during the Lottery draw. Participants may send more than one Entry provided they meet all the criteria in every single case.

4.8. Winners lose their right to a Prize if they: do not meet the criteria set out in these General Terms and Conditions or they are not eligible to take part in the Lottery or they refuse to give their personal data for purposes referred to in item 4.3. of the General Terms and Conditions, make the representations or submit documents required to conduct the Lottery in the proper manner, or if they refuse to collect the Prize.

4.9. The Lottery Promoter warrants that the contents of all messages communicated to the Lottery Participants comply with the consumer protection rules, and in particular they do not violate the collective interests of the consumers within the meaning of the Fair Competition and Consumer Protection Act of 16 February 2007 (Polish Journal of Laws of 2007, No. 50, item 331 as amended).
  
V. Area of the Lottery.

5.1.The Lottery is held in Poland.
 
VI. Duration of the Lottery.

6.1. The Lottery is held from 10 April 2017 until 28 December 2017.

6.2. Entries are accepted from 10 April 2017 until 08 October 2017.
 
VII. Conduct of Lottery, Including In Particular the Place and Dates of Prize Draws.

7.1. All draws take place in the company’s registered office at ul. Przedświt 11/1 in Wrocław, Poland, between 10 April 2017 and 13 October 2017 at the following dates:
  1. Draws of the 1st level Prizes, or the Daily Prizes, where there is one Daily Prize per each day of this Lottery, as set out in item 13.1. of these General Terms and Conditions, and the Prize Draw is held on each first Monday for each of the seven days preceding the draw in question; subject to item (b) below, the draw is made from all correct Participant Entries sent between 00:00:00 and 23:59:59 on a given day;
  2. The Monthly Second Prize Draw is held for each full month of the lottery (excluding April, when the applications can be submitted from April 10, 2017), starting from April 10, 2017, to October 1, 2017.
  3. The 3rd level Prize, or the Main Prize, is drawn from all Entries submitted by Participants who had expressed their opinion at least once a month from the date of their first Entry until 01 October 2017 (using an email address or a phone number – the opinions for the final month include opinions made in September and October 2017) concerning a given retail chain and who made correct Entries to the Lottery
  4. The Participants who purchased at least one product or service at the facilities designated by the Partner of the Opinello System, i.e. Castorama stores, and expressed one opinion assigned to them (by email address or phone number) on the Castorama store and correctly applied to participate in the Lottery will take part in the Additional Prize Draw.

7.2. Calendar of Lottery Draws:


 
No. Calendar of
Daily Prizes Draws
Days covered by the draw Number of Prizes
1 17.04.2017
  1. 10.04.2017
  2. 11.04.2017
  3. 12.04.2017
  4. 13.04.2017
  5. 14.04.2017
  6. 15.04.2017
  7. 16.04.2017
7
2 24.04.2017
  1. 17.04.2017
  2. 18.04.2017
  3. 19.04.2017
  4. 20.04.2017
  5. 21.04.2017
  6. 22.04.2017
  7. 23.04.2017
7
3 01.05.2017
  1. 24.04.2017
  2. 25.04.2017
  3. 26.04.2017
  4. 27.04.2017
  5. 28.04.2017
  6. 29.04.2017
  7. 30.04.2017
7
4 08.05.2017
  1. 01.05.2017
  2. 02.05.2017
  3. 03.05.2017
  4. 04.05.2017
  5. 05.05.2017
  6. 06.05.2017
  7. 07.05.2017
7
5 15.05.2017
  1. 08.05.2017
  2. 09.05.2017
  3. 10.05.2017
  4. 11.05.2017
  5. 12.05.2017
  6. 13.05.2017
  7. 14.05.2017
7
6 22.05.2017
  1. 15.05.2017
  2. 16.05.2017
  3. 17.05.2017
  4. 18.05.2017
  5. 19.05.2017
  6. 20.05.2017
  7. 21.05.2017
7
7 29.05.2017
  1. 22.05.2017
  2. 23.05.2017
  3. 24.05.2017
  4. 25.05.2017
  5. 26.05.2017
  6. 27.05.2017
  7. 28.05.2017
7
8 05.06.2017
  1. 29.05.2017
  2. 30.05.2017
  3. 31.05.2017
  4. 01.06.2017
  5. 02.06.2017
  6. 03.06.2017
  7. 04.06.2017
7
9 12.06.2017
  1. 05.06.2017
  2. 06.06.2017
  3. 07.06.2017
  4. 08.06.2017
  5. 09.06.2017
  6. 10.06.2017
  7. 11.06.2017
7
10 19.06.2017
  1. 12.06.2017
  2. 13.06.2017
  3. 14.06.2017
  4. 15.06.2017
  5. 16.06.2017
  6. 17.06.2017
  7. 18.06.2017
7
11 26.06.2017
  1. 19.06.2017
  2. 20.06.2017
  3. 21.06.2017
  4. 22.06.2017
  5. 23.06.2017
  6. 24.06.2017
  7. 25.06.2017
7
12 03.07.2017
  1. 26.06.2017
  2. 27.06.2017
  3. 28.06.2017
  4. 29.06.2017
  5. 30.06.2017
  6. 01.07.2017
  7. 02.07.2017
7
13 10.07.2017
  1. 03.07.2017
  2. 04.07.2017
  3. 05.07.2017
  4. 06.07.2017
  5. 07.07.2017
  6. 08.07.2017
  7. 09.07.2017
           7
14 17.07.2017
  1. 10.07.2017
  2. 11.07.2017
  3. 12.07.2017
  4. 13.07.2017
  5. 14.07.2017
  6. 15.07.2017
  7. 16.07.2017
7
15 24.07.2017
  1. 17.07.2017
  2. 18.07.2017
  3. 19.07.2017
  4. 20.07.2017
  5. 21.07.2017
  6. 22.07.2017
  7. 23.07.2017
7
16 31.07.2017
  1. 24.07.2017
  2. 25.07.2017
  3. 26.07.2017
  4. 27.07.2017
  5. 28.07.2017
  6. 29.07.2017
  7. 30.07.2017
7
 
17
 
07.08.2017
  1. 31.07.2017
  2. 01.08.2017
  3. 02.08.2017
  4. 03.08.2017
  5. 04.08.2017
  6. 05.08.2017
  7. 06.08.2017
 
7
18 14.08.2017
  1. 07.08.2017
  2. 08.08.2017
  3. 09.08.2017
  4. 10.08.2017
  5. 11.08.2017
  6. 12.08.2017
  7. 13.08.2017
7
19 21.08.2017
  1. 14.08.2017
  2. 15.08.2017
  3. 16.08.2017
  4. 17.08.2017
  5. 18.08.2017
  6. 19.08.2017
  7. 20.08.2017
7
20 28.08.2017
  1. 21.08.2017
  2. 22.08.2017
  3. 23.08.2017
  4. 24.08.2017
  5. 25.08.2017
  6. 26.08.2017
  7. 27.08.2017
7
21 04.09.2017
  1. 28.08.2017
  2. 29.08.2017
  3. 30.08.2017
  4. 31.08.2017
  5. 01.09.2017
  6. 02.09.2017
  7. 03.09.2017
7
22 11.09.2017
  1. 04.09.2017
  2. 05.09.2017
  3. 06.09.2017
  4. 07.09.2017
  5. 08.09.2017
  6. 09.09.2017
  7. 10.09.2017
7
23 18.09.2017
  1. 11.09.2017
  2. 12.09.2017
  3. 13.09.2017
  4. 14.09.2017
  5. 15.09.2017
  6. 16.09.2017
  7. 17.09.2017
7
24 25.09.2017
  1. 18.09.2017
  2. 19.09.2017
  3. 20.09.2017
  4. 21.09.2017
  5. 22.09.2017
  6. 23.09.2017
  7. 24.09.2017
7
25 02.10.2017
  1. 25.09.2017
  2. 26.09.2017
  3. 27.09.2017
  4. 28.09.2017
  5. 29.09.2017
  6. 30.09.2017
  7. 01.10.2017
7
No. Date of the Monthly Prize Draw Days covered by the draw Number of Prizes
1 01.05.2017
10.04.2017 – 30.04.2017
1
2 05.06.2017
01.05.2017 – 31.05.2017
1
3 03.07.2017
01.06.2017 – 30.06.2017
1
4 07.08.2017
01.07.2017 – 31.07.2017
1
5 04.09.2017
01.08.2017 – 31.08.2017
1
6 10.10.2017
01.09.2017 – 01.10.2017
1
No. Date of the
Main Prize Draw
Days covered by the draw Number of Prizes
1 10.10.2017
10.04.2017   – 01.10.2017
1
No. The date of Additional Prize Draw Days covered by the draw Number of Prizes
1 10.10.2017
10.04.2017   – 01.10.2017
1
 
7.3.  All Prizes in the Lottery are drawn using traditional lottery boxes. The method of conducing the prize draws in the Lottery ensures that the Prizes are awarded in a completely random, objective and reliable manner. The draw is held according to the following procedure:
  1. all identification numbers of correct Entries sent to the Opinello System during the entry acceptance period take part in the draw; all entries for a given day of accepting entries take part in the Daily Prize draw; all entries sent during the preceding month take part in the Monthly Prize draws;
  2. opaque lottery boxes are used for the draw. Each lottery box contains 10 balls numbered 0 to 9. The number of lottery boxes used for the draw corresponds to the number of digits in the number of Entries made to the Lottery;
  3. The Commission assigns a unique record number, hereinafter the “ID Number” to each Entry, for the Daily Prize Draw and for the Monthly Prize Draw; the number is assigned right before the draw;
  4. one ball is drawn from a set of balls in each lottery box; the draw follows the rule that the first digit of a given ID number is always drawn as the first one, e.g. 1234 (thousands, hundreds, tens, and ones). Subject to item (e) below, the numbers of the balls drawn during the subsequent draws form the number corresponding to the Entry ID Number.
  5. where the number displayed on the ball drawn from the lottery box would form a number that is outside the ID numbers of Entries for a given period covered by the draw, that number shall not be considered for the draw purposes; instead, another ball is drawn from that lottery box until the number on the ball corresponds to the number of Entries.
  6. The Lottery Promoter draws one Draw Ticket for each Prize to be won during a given Draw
  7. The Lottery Promoter did not provide for drawing reserve draw tickets to win the Prizes.

7.4. The above method does not depend on any hardware or external software.

7.5. The draw is overseen by the Supervisory Commission referred to in item 8.1.
 
VIII. Ensuring Proper Conduct of the Lottery.
8.1. The Lottery Commission supervises the Lottery conduct to ensure that it is correct, notably the Lottery Commission oversees the information released with respect to the Lottery and the conduct of the draws; the Commission has three members:
  1. Commission chairperson,
  2. Commission deputy chairperson, and
  3. Commission secretary.
8.2. The Commission draws minutes of the prize draws and the Winners.

8.3. The Commission’s powers include the power to review complaints filed by the Lottery Participants and the power to provide all types of information concerning the Lottery to the Participants.

8.4. Among the Commission’s members there is one person who has a professional certificate entitling him or her to oversee the course of a promotion lottery.

8.5. The Commission operates pursuant to the Terms of Reference issued by the Promoter.
 
IX. Method and Date of Result Announcements.
 
9.1. Each Participant, after winning the 1st, 2nd and 3rd Prize or the additional prize, will be informed promptly, however no later than within 3 days, of winning the prize and the manner of its receipt via the indicated email address or via a free text message to the telephone number indicated by Participant in the lottery application. The winners will also receive documents necessary for the hand-over/receipt of the prize to be filled in and returned to the address indicated by the Lottery Organizer.

9.2. The documents required to collect the Prize that are sent to the Winners should be completed and returned to the designated address together with the original proof of purchase of goods or services in the Outlets (provided the Promoter requests the original proof of purchase) which was the basis for entering the Lottery; the documents should be sent within three days as of the date of receipt and the date of being notified of the Prize award otherwise the Winner shall lose the right to collect the Prize.

9.3. Prizes shall be handed over to the Winners until 30 November 2017 at the latest. 30 November 2017 is the final deadline for the hand-over of the Prizes. If an address of residence is required to hand over the Prize, each Lottery Participant who has changed his/ her address of residence during the Lottery Term is required to communicate that fact to the Lottery Promoter not later than one week before the final deadline for the hand-over of the Prizes. If the Participant fails to do so, the Promoter shall deem that the Participant has been duly notified of the Prize award if the notice was sent at the address that the Participant had given in person or on the Entry, and that all consequences of such notice, including the loss of right to the award shall apply. Failure to collect the Prize at the address designated by the Participant results in the loss of the right to the Prize.

9.4. If the Promoter requests a proof of purchase to hand out the Prize, the original proof of purchase submitted by the Winner must meet the following criteria:
  • it must be genuine and original, i.e. it must be issued by the Outlet the details of which are displayed on it; it must contain the Code; it must not be fake or falsified;
  • it must not be damaged in any way that makes it impossible to read it or determine whether it is genuine; it may not be cut, ripped, torn, smudgy or faded, and it cannot be a combination of two different proofs of purchase;
  • the Winner may request that the original proof of purchase be returned to him or her; the Winner needs to write down such a request on the documents referred to in item 9.1. and specify the address at which the proof of purchase should be returned.
9.5. The result of each draw is announced on the opinello.com website immediately after the draw, however, not later than by 23:59 of the first day following the day of the draw. The final results of the draw relating to the Prizes are also announced until 31 October 2017 on the website at https://www.opinello.com/en/winners. The Winners List includes the Winner’s first name, the first letter of his or her last name and his or her place of residence. There may also be some other details that need to be placed on the Winners List at the Promoter’s discretion.
 
 
X. Place and Date of Prize Hand-Over.
 
10.1. 1st, 2nd and 3rd  prizes and additional prize will be sent by postal order or transferred to the bank account indicated by the Winner in the documentation referred to in point 9.2, no later than on 30 November 2017.

10.2. Prizes are handed over only to individuals whose data match the data in the Entry to the Lottery, or to their proxies acting pursuant to a power of attorney signed by the principal in the presence of a notary. In order to collect the Prize, the Winner must complete all fields of the Prize Release/ Acceptance Report in the correct manner and send the signed printout by regular mail, e-mail (in the form of a scanned document) or by a courier delivery at the designated address within 3 days as of the date on which the Participant was notified of the Prize award.

10.3. If the Prize cannot be transferred to the bank account designated by the Winner for reasons beyond the control of the Promoter (because the account number is incorrect or the account has been closed or the address is incorrect, etc.) and the Winner is unable to accept the Prize as a result, the Winner shall lose the right to the Prize.

10.4. Each Winner may submit a written statement of non-acceptance of the Prize within 3 days as of being notified of the Prize award. Such a written statement should be sent at the address of the Promoter’s registered address.

10.5. Any Prizes won in the Lottery are subject to taxation according to the rules set out in separate regulations.

10.6. Failure to meet any condition set out in the Lottery General Terms and Conditions by the Winner results in the Promoter’s refusal to hand over the Prize.

10.7. Prizes that are not collected by the Winners or that are not handed over for reasons set out in item 10.3 hereinabove shall remain at the disposal of the Lottery Promoter.
 
XI. Complaint Filing and Handling.

11.1. Lottery Participants may send any complaints and grievances concerning the Lottery in writing by registered mail at the address of the Promoter’s registered office from the Lottery’s starting date until 7 December 2017 at the latest. The postmark date on the letter will serve as a proof to confirm that the complaint was filed properly. Complaints received at the address of the Promoter’s registered office after 14 December 2017 shall not be considered even if they were properly sent according to the postmark date. The Promoter shall not be liable for the effectiveness and timeliness of complaints delivery by third parties. In keeping with the Minister of Finance Regulation on the Mode of Claims Submission by Gambling Participants of 1 July 2010 (Polish Journal of Laws of 2010, No. 118, item 793), a written complaint should include: first and last names of the Participant, his/ her exact address, the date and place of the occurrence to which the claim refers, the type of the game, the exact description and the reason of the complaint, as well as the claim itself.

11.2. Complaints shall be processed by the Commission without undue delay following their receipt, however not later than within 7 days of their receipt.

11.3. The parties concerned are notified of the complaint handling outcome by registered mail, not later than within 7 days as of the complaint handling date.
 
XII. Limitation Period for Claims.

12.1. The limitation period for the claims arising from the audiotele lottery is 6 months and starts on the date on which the claim became due. 

12.2. The limitation period for the claims is suspended from the day on which the complaint has been filed until the day on which a response to the complaint has been given.

12.3. Any disputes and claims relating to the Lottery shall be resolved by a common court of law of local jurisdiction for the registered office of the Lottery Promoter.

12.4. As for any matters not regulated herein, the applicable laws, including in particular Civil Code and the Gambling Act shall apply as appropriate.

12.5. The full contents of the Lottery General Terms and Conditions may be viewed at the Promoter’s registered office in Wrocław, Poland at ul. Przedświt 11/1 and on the website at www.opinello.com. The Promoter shall send the General Terms and Conditions for the Participant to view upon the request of the Participant who shall send a self-addressed and stamped envelop. The statements to be completed and returned by the Lottery Winners may also be downloaded on the above mentioned website.

12.6. The Promoter shall not be liable for the effectiveness of mail delivery or phone connections. If the phone connection is broken during the Lottery Term for reasons attributable to the Participant and the Operator whose services the Participant uses, the decision shall be taken by the Commission members without undue delay. In particular, the Promoter shall not be liable for any broken, suspended or distorted phone connections, for their quality and other technical parameters of the phone connections, nor for the effectiveness of the mail delivery. Entries to the Lottery that do not meet the requirements of the General Terms and Conditions, in particular Entries that are incomplete or garbled, making it impossible or difficult to read or verify the data contained therein, shall be invalid and shall be excluded from the Lottery.

12.7. The provisions of these General Terms and Conditions are legally binding. Advertising and promotional materials concerning the Lottery are for information, and their contents are not in conflict with the language of these General Terms and Conditions.

12.8. Participants who are found by the Promoter to be playing foul or acting against the interests of the Lottery Promoter, notably by: discrediting the Promoter, spreading information that injures the Promoter’s reputation or otherwise displaying behaviours that are against the generally accepted rules may be excluded from the Lottery by the Promoter.

12.9. Pursuant to Article 20.1 of the Gambling Act, the Promoter is required to issue a registered certificate to confirm that the Participant won a Prize if the Winner requests such a certificate.

12.10. In these General Terms and Conditions, any weekday, Monday to Friday, except for holidays, is considered a business day.

12.11. The Promoter shall remove a Participant’s Entry to the Lottery at the Participant’s written request.
 
XIII. Value of Prizes.

13.1 The following types of Prizes are envisaged in the Lottery:
  1. 1st level Prizes – Daily Prizes – one Prize worth PLN 100 per each day – 175 Prizes in total.
  2. 2nd level Prizes – Monthly Prizes – one Prize worth PLN 2,000 per each month – 6 Prizes in total.
  3. 3rd level Prize – the Main Prize – one Prize worth PLN 10,000 together with a monetary prize of PLN 1,111.11 for all months of the competition duration.
  4. Additional Prize - three prizes in the form of a refund of the purchase costs made at a Castorama store up to a maximum amount of PLN 10,000 plus a cash prize in the amount of PLN 1,111.11 for every month of the lottery in which a purchase of goods or services can be made.
           
13.2. The total prize pool in the lottery is PLN 73,944.44 (in words: seventy-three thousand nine hundred forty-four zloty 44/100).

XIV. Combining the Provisions of the Lottery with Promotional Campaigns.


14.1. The Lottery Promoter reserves the right to conduct additional promotions during the Lottery Term addressed to Clients who submit their Entries, including the right to:
  1. Establish cooperation with External Partners in order to provide Clients with additional material- or non-material gains on account of submitting their Entries.
  2. Promote external sites in order to provide Clients with the gains referred to in item 14.1.a, and in particular the right to use the links redirecting the Clients to those sites.
  3. An invitation to complete additional surveys in the Opinello System.
14.2.    The duration of those additional promotions is regulated by the Promoter’s agreements with the relevant external entity involved in a given promotional campaign.

14.3. The Promoter reserves the right to finish the promotional campaigns at any moment without giving the reason for such a decision.

14.4. Holding additional promotional campaigns shall not have any bearing on the course of the Lottery, and in particular it shall have no impact on:
  1. The manner of selecting the Lottery Winners.
  2. The value of the Prizes of the individual levels awarded to the Lottery Winners.
  3. The dates of the Lottery Winners draws.
14.5. Clients shall not have the right to exchange the benefits offered as part of a given campaign for an equivalent, notably:
  1. The benefit may not be changed into a cash reward being the market equivalent of the benefit offered.
  2. The benefit may not be changed into a material or non-material equivalent or any other benefit not related to the promotional campaign being held.
     
14.6. The External Partner with whom an agreement was concluded with respect to the conduct of a given promotional campaign shall be fully responsible for providing the benefits referred to in item 14.1.a.

14.7. For completing the surveys referred to in p. 14.1.c, the Organizer may assign additional Lottery Tickets to the Participant, but no more than 1 per day.

14.8. Detailed terms and conditions of the promotional campaign organized in cooperation with the External Partner are provided by the External Partner.

14.9. As for any matters not regulated herein, the general terms and conditions provided by the External Partner shall apply as appropriate, including in particular but not limited to the following: 
  1. The General Terms and Conditions of the Site to which users are redirected from the Opinello System serviced by an External Partner.
  2. The detailed terms and conditions of the Promotional Campaign delivered by the External Partner.